Commitment to Quality

At DMC, we share the responsibility for continual improvement of our quality management process and believe that our approach will ensure the continual delivery of high quality services to our clients. By doing this, we will establish DMC as the preferred supplier in consulting engineering in the fields of project management and client operations advice for design, proof engineering, remediation, strengthening, alteration, and load assessment for road, rail, pedestrian, special use bridges, and associated highway and civil structures. Our quality management system provides the framework for continual improvement of our internal management processes and resources, which will in turn add value for our clients through the services offered and delivered. In addition, our quality management system gives the firm and its clients the confidence that the provision of our services will be delivered consistently to predetermined high standards.


Moorabool Street by David Morris Consulting

Moorabool Street by David Morris Consulting


Our Principles

  • Customer requirements can always be met. 
  • Company efficiency relies on individual competences and employee 
  • All processes are described concisely and employees are trained.
  • All processes must be continually monitored, improved, and streamlined.

Our Management System

We are committed to integrity, ingenuity, and Insight in everything we do by:

  • Aligning the organisation through setting priorities and building action plans. 
  • Reinforcing network capabilities through training and supporting our people. 
  • Monitoring our progress, identifying and closing gaps through indicators.
  • Ensure sustainable progress through internal and external audits. 

Quality Objectives

  • Client Satisfaction
  • Value
  • OH&S
  • Clients satisfied with DMC service
  • Clients perception of vfm
  • Zero harm for DMC personnel involved
  • Client feedback > average score for 90% responses
  • Client feedback > average score for 90% responses
  • Zero harm reported on all projects

Our Commitments

The management is accountable for the implementation of this policy and shall remain committed to:

  • Continuously meet customer requirements 
  • Train and supervise employees 
  • Continuously audit and improve operations
  • Share Good Practices & Knowledge 

By doing this, everyone at DMC and its associates will contribute to the first of our values: customer focus. 

Quality Statement 

Integrity

Our reputation matters to DMC and our collaborators, associates, and clients. We operate in an open and transparent manner, with the intention of building excellent long term mutually beneficial relationships with clients.

Ingenuity

Our work involves applied intelligence in design, engineering, and the solution of clients' problems. This work may be at the conceptual stage, or in the resolution of an unforeseen issue. We think deeply and carefully to articulate both the real problem, and then formulate some practical potential solutions.

Insight

Our approach is a thoughtful one where we aim to understand our clients, their business, and the projects they entrust to us. As experienced professionals, we try to go beyond mere conformance with a given brief, and underpin projects with deep understanding. Often the results delight our clients.